Terms & Conditions

Our Terms & Conditions outline the rules and regulations governing your use of our website and the purchase of products from us. By accessing our website and making a purchase, you agree to abide by these terms.

Ordering Process

When you place an order with us, you are making an offer to purchase goods subject to these Terms & Conditions. After receiving your order, we will send you an email acknowledging receipt, but this does not constitute acceptance of your offer. Acceptance and the formation of a contract between you and us occur only when we dispatch the goods to you. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

Product Information

We make every effort to ensure that the information and images of our products displayed on the website are accurate and up-to-date. However, we can guarantee that your device's display will accurately represent the colors and textures of the carpets. We encourage you to review the product descriptions, dimensions, and images provided before making a purchase. If you have any questions or need further information about a product, please don't hesitate to contact us.

Pricing and Payment

All prices displayed on our website are in pounds and inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. Payment for orders can be made using PayPal. Your order will only be processed and dispatched upon receipt of full payment.

Delivery

Our 'Free Delivery' service on this website is only for delivery of products to customers with mainland UK addresses that are not located in Grampian or Highland areas. Orders made for delivery to Highland or Grampian areas will be required to pay an additional surcharge. All goods must be signed for by an adult aged 18 years or over upon delivery. We do not deliver to Ireland or Northern Ireland.