We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the items within a given day of receipt for a refund or exchange. The items must be unused, in their original packaging, and accompanied by proof of purchase. Please contact our customer service team to initiate the return process and receive further instructions.
Liability and Indemnity
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability that may not otherwise be limited or excluded under applicable law.
We will use reasonable endeavors to verify the accuracy of any information on the site but make no representation or warranty of any kind, express or implied statutory or otherwise, regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs, or represents the full functionality, accuracy, reliability of the website we will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss, damage from action taken, or taken in reliance on material or information contained on the site.
Changes to Terms & Conditions
We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically for any updates. Your continued use of our website after changes are posted constitutes acceptance of those changes.
Carpet & Flooring Specific Conditions of Sale
When you receive your order, please remove all packaging and thoroughly check the ordered item(s) before booking your flooring fitter to ensure it is the correct quality, size, pattern, and color as you expected, and free from damage and/or defects. Once you have cut into or fitted the item, you are the owner and OnlineCarpets.co.uk cannot be held responsible for any exchanges or fitting costs.
Packaging and the product itself can include staples or sharp objects. Please ensure that you or your fitter have checked the product thoroughly for such items and removed all such packaging with care before securing the item(s) for everyday usage. Online Carpets cannot be held liable for any injuries incurred by anyone where the item(s) purchased have been installed without being thoroughly checked for sharp objects before or during the installation process.
